Terms and Conditions

Cancellations
Certain products are sold on a non-cancelable basis and require a signed acceptance of terms prior to order processing. In some cases, a non-refundable deposit may be required.

Care And Maintenance
Care and maintenance instructions are listed on sampling. Comprehensive product information is available at maharam.com.

Claims
Customers should examine all products upon receipt to verify that they are as ordered. Claims relating to product defects or mis-shipped orders must be submitted in writing to Maharam no later than 60 days from date of invoice. A Return Authorization is required prior to returning a claim. To request a Return Authorization, contact your sales representative or customerservice@maharam.com and include your order information. Maharam will issue a return shipping label at Maharam's cost. The Return Authorization must be included in the return to ensure accurate processing of your claim. If the Return Authorization is issued, the product must be received by Maharam within 30 days of issue date for credit to be processed. Maharam will correct the order and reship at its cost or, if not possible, will issue a refund or credit.

Color Matching
Commercially acceptable color variations may occur among production lots. If an exact color match is required, a cutting for approval must be requested when an order is placed.

Credit Card Orders
Maharam accepts American Express, Discover, MasterCard and Visa.

Custom Orders
Custom orders are subject to minimum yardage requirements and up to 10% overage. Orders for custom products require a non-refundable 50% deposit, are non-cancelable and custom yardage is non-returnable.

Finishes
Textile finishes are indicated on sampling. Maharam reserves the right to use alternative finishes with comparable performance characteristics. Supplemental finishes are subject to minimum yardage requirements and up to 10% overage. Orders for products with supplemental finishes are non-cancelable and processed yardage is non-returnable. Comprehensive finish information is available at maharam.com.

Flame Retardant Certificates
Flame retardant certificates are available upon request and flame certificate information is available at maharam.com.

Intellectual Property
All Maharam designs and their images are protected by US and foreign copyrights and are either owned by Maharam or under license through third parties. The purchase of any Maharam product does not grant the purchaser license or any other right to use designs and their images independent of the materials themselves, or for any other derivative uses, without prior written approval by Maharam.

The name "Maharam" is a registered trademark. Any unauthorized use of Maharam or its licensors' designs, or of the "Maharam" mark, will be prosecuted as infringements.

The Maharam name is strictly prohibited from use in advertising, and promotion of any finished product containing Maharam textiles, other than to accurately reflect that such products include Maharam textiles. Any direct or implied statement that Maharam has supplied or manufactured any finished product, which Maharam in fact did not, will be considered false, misleading and a breach of trademark rights.

Images of Maharam products on maharam.com are owned by Maharam and protected by US and foreign copyrights. Copying, downloading or modification and redistribution of images are not permitted without prior written authorization.

Leather
Leather is sold by the square foot, with a half hide minimum order. Pricing includes any overage and the quantity invoiced will be the same as the quantity ordered. Irregularities in hue and texture are integral to leather; as such, color matches cannot always be guaranteed. If an exact color match is required, a cutting for approval must be requested when an order is placed. In addition, leather may exhibit natural markings including scars, scratches, spine delineation, and neck and belly wrinkles. Variation in texture can be found throughout some leather hides, resulting in larger grain near the hide edge and smaller grain in the center. Some leathers may lighten with prolonged exposure to sunlight; see lightfastness report on product page on maharam.com for test results. Leathers will develop patina with age and use.

Natural Fibers
Irregularities in hue and texture are integral to the character of textiles utilizing natural fibers; as such, color matches cannot always be guaranteed. If an exact color match is required, a cutting for approval must be requested when an order is placed.

Pattern Repeats
Patterned textiles should be cut by design and not by “pulled thread.” Allow for slight variation in repeat dimensions.

Pricing
Prices are subject to change, and Maharam reserves the right to discontinue any pattern or color without prior notice

US pricing is FOB Yaphank, New York.

Canadian pricing is C$ FOB Yaphank, New York.

Kvadrat products shipping to Canada are priced FOB Kitchener, Ontario.

Maharam's Goods and Services Tax number is BN#13206 0864 RT0001.

Returns
Customers should examine all products upon receipt to verify that they are as ordered. Certain products are sold only on a non-returnable basis and require a signed acceptance of terms prior to order processing. In some cases, a non-refundable deposit may be required.

Textiles: requests for returns other than claims will not be accepted after 60 days from invoice date, and no return will be accepted without a Return Authorization. The Return Authorization must be included in the return to ensure accurate processing of your claim. If a Return Authorization is issued, yardage must be received by Maharam within 30 days of issue date for credit to be processed. Wallcovering products supplied in plastic shrink-wrap packaging will only be accepted if unopened. Returns of textiles will only be accepted for full bolts that are uncut and in salable condition.

Leather: requests for returns other than claims will not be accepted after 30 days from invoice date, and no return will be accepted without a Return Authorization. The Return Authorization must be included in the return to ensure accurate processing of your claim. If a Return Authorization is issued, hides must be received by Maharam within 30 days of issue date for credit to be processed. Returns of leather will only be accepted for hides that are uncut, unmarked, and in salable condition.

All other products, including bags, pillows and print: requests for returns other than claims will not be accepted after 30 days from invoice date, and no return will be accepted without a Return Authorization. If a Return Authorization is issued, product must be received by Maharam within 30 days of issue date for credit to be processed and must be received in salable condition in the original packaging for credit to be processed.

Web orders: Once Maharam has assessed the returned product to be in the desired condition, Maharam will issue a credit to the purchaser's credit card. The credit will include the cost of the returned product. Taxes will be refunded in accordance with state laws.

All returns are subject to 35% restocking charge. Outbound and return freight charges will not be credited and are the responsibility of the customer. No returns will be accepted for specially processed or discontinued products.

Testing
Commonly required textile test information is listed on sampling and also is available at maharam.com. Certified results are available upon request.

Warranties
Unless otherwise stated, Maharam products meet or exceed ACT quality and performance standards. Additional after-market finishes applied after purchase will void any Maharam warranty.

Maharam guarantees that its products will perform in accordance with accepted industry standards when used under normal conditions, during single shift operation, with proper maintenance and for the purpose intended. Maharam product warranties are style specific. The warranty period is noted on the individual product page at maharam.com, and is effective from date of shipment.

Maharam's warranty will be limited to a refund of the purchase price or replacement of the product with a mutually agreed upon product, and does not include any labor costs. This warranty does not cover: (a) installation contrary to Maharam's installation guidelines or proper installation practices; (b) damage caused by mold or mildew; (c) reverse crocking; (d) improper use; (e) improper maintenance; (f) improper storage or handling; (g) use of incompatible or unspecified adhesive(s), materials, tools or equipment; (h) inadequacies or defects in building design or constructions; and (i) any other damage or problem due to external causes unrelated to any Maharam product defect.

This warranty is non-transferable and non-assignable.

Warranty-related claims must be submitted in writing to Maharam within above stated warranty period from date of invoice.

Warranty Disclaimers
The above express warranties are the exclusive warranties given by Maharam. All other warranties, express or implied, are expressly disclaimed, including without limitation as to merchantability, fitness for any particular purpose or use or otherwise.

Web Order Shipping
Maharam website orders ship to locations in the United States. For orders shipping outside the United States, contact customerservice@maharam.com.

Shipping to P.O. boxes is not available.

Orders ship within three business days (Monday–Friday excluding holidays) from Yaphank, NY. You will receive a shipping notification via email with tracking information when your order has shipped.

Items ordered together may not arrive in the shipment. For example, textile yardage will always ship separately from accessories. If you have created an account, your account will include information on how your order will ship. If your order ships in partial shipments, shipping cost will be charged for partial shipment. Your total shipping cost will not exceed the amount indicated in the order confirmation.

For help with your order contact customerservice@maharam.com. Please include the order confirmation number.

Web Shipping Methods Within The United States
Maharam offers the following shipping options for orders shipping within the United States:

Ground
Two Business Days
One Business Day

Website Use And General Liability Disclaimers
Maharam.com and all information, content, materials and products included on or otherwise made available to you through this site are provided on as "as is" and "as available" basis, unless otherwise specified. Maharam makes no representation or warranties of any kind, express or implied, as to the operation or availability of this site or the information, content, materials or products included on or made available to you through the site, unless otherwise specified. You expressly agree that your use of this site is at your sole risk.

Maharam is not liable for any damages of any kind arising from your use of this site, for any information, content, materials or products included or otherwise made available to you through this site, and for any products purchased through this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages, unless otherwise specified.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Due to the nature of individual computers and monitors, actual fabric and product colors may vary slightly from what is seen online.

Maharam reserves the right to revoke the account and access rights of any registered user of this site who violates these Terms and Conditions, including misuse of intellectual property, unauthorized account use or engagement in any improper or illegal conduct.

Privacy Policy
Maharam does not retrieve any information from your computer when placing user cookies, though cookies must be enabled to use the cart function.

Maharam will never share your email address with, or sell your email address to, third parties, but your information may be used to enforce terms, prevent fraud and other illegal or prohibitive activities. Your account information may be shared with third parties who provide services to Maharam, such as processing payments and shipments. Maharam will only provide the information necessary to perform the service and the service providers are not authorized to use your information for any purpose other than the contracted services.

Maharam uses HTTPS, which utilizes a sublayer of SSL/TLS under Hypertext Transfer Protocol (HTTP) to ensure data security. HTTPS provides encrypted communication and secure identification of a network web server and, though Maharam has gone to great lengths to secure your data, it is impossible to guarantee that all Internet transmissions will be completely private and secure, even if a notification of encryption was provided. By using this site; you acknowledge this fact, understand that information you send may be read by individuals other than the intended recipient and hold Maharam harmless if this occurs.

If required, Maharam will comply with all subpoenas or court orders instructing Maharam to provide your personal information.

These Terms and Conditions are governed by the laws of the State of New York. Maharam reserves the right to modify these Terms and Conditions without prior notice. All purchase orders will be subject to Terms and Conditions in effect at the time an order is placed with Maharam.

© 2015 Maharam®. All rights reserved worldwide.

Effective 07.2015

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